Payment Options From Nextech EMR Can Help Improve Patient Experience – Here’s How
Nextech EMR Can Help Improve Patient Experience
During the last few years, the change to payment systems and options has been dramatic. There have been big changes in how payments are processed, and the convenience it offers to patients. These days, most patients are on the lookout for practices that can offer them simplified online payment solutions.
This is where the Nextech EMR comes in. This software comes with a number of payment options that have been streamlined to make everything convenient. According to reviews, Nextech EMR has a lot to offer when it comes to digital payment options. So, let’s dive into the benefits of using its streamlined options.
About Nextech EMR
Nextech is a medical software solution that was created in the year of 1997. It focuses on specifically specialty practices. It can cover practices in dermatology, medical spas, orthopedics, ophthalmology, and plastic surgery. The software is part of a suite of solutions that includes EMR, practice management, and revenue management.
The software is also available for portable use through an iPad device. You can use the patient portal to connect with the patients and share important information. Nextech EMR is compliant with a number of patient safety guidelines such as HIPAA.
For information about Nextech EMR pricing, you can reach out to the company through a form on their website. They will get back to you with a detailed quote on what they can offer for the services that you need. You can also read through Nextech EMR reviews to see what other, real practices have to say about the software.
The Impact of COVID-19
Much of the last two years of our lives, especially within the healthcare industry, have been informed by the COVID-19 pandemic. This has also had an impact on how people feel comfortable making payments. Because of the state of the lockdown, more and more people felt it was easier to pay online than in person.
Younger people are signing up for digital payment options before they consider anything else, and so the next generation of millennials and Gen Z are more comfortable with online payments. There is no concern that the use of digital payment options will cease after the COVID-19 pandemic. Like the interventions with telemedicine, it is here to stay.
How Various Generations Manage Payments
The oldest population in the nation is the baby boomers. They are looking for payment options that are easy and can be carried out from the comfort of their home. However, these people may not be as comfortable with technology as younger generations. For example, generation X will have more comfort with payment options and expect to see them.
The major change in the expectations for payment options comes from generations after this. Millennials and gen Z have a stronger expectation and demand for more options when it comes to paying bills. They may even actively make decisions to change who they work with if they are not compatible with modern payment solutions.
Therefore, in order to avoid issues when patients aren’t happy, it is vital that practices maintain an updated roster of options available. Not doing this quickly enough can leave your practice at risk and miss out on ways that you could have generated revenue.
What Happens When Expectations Aren’t Met?
Because of the increase in demand around payment options, there are high expectations. Payments should be online, convenient, and above all, secure. If these needs are not met, there may be dire consequences for your practice. So – let’s explore what’s at risk when payment option expectations aren’t met.
Increased Number of Abandoned Payments
What practices need to understand is that simply having an online payment option is not enough. The use of online payment may even be causing more harm to you than an in-person payment. The reason behind this is that it may be too difficult to use, or insecure. This can mean many patients will simply leave the transaction halfway through.
They’re not leaving the transaction because they don’t want to pay, they’re doing so because they’re frustrated. They may simply avoid coming back to the practice and look for another solution. This will save them the stress of having to manage payments at your practice. This may happen even if they were otherwise satisfied with the services at your practice.
Direct Loss of Trust
Another unfortunate thing that can happen with a bad experience is that the patient may lose their trust in you. Let’s say a patient has come in to get seen by a doctor. They proceed to go home to make a payment but the vendor used by the website seems sketchy. If the process becomes unsatisfactory, patients may start to feel like your practice can’t be trusted.
If patients feel like you can be trusted, they will be more likely to come back for a second visit. Practices that want to maintain trust with their patients have to keep up with options that offer security and safety as well as convenience. Not doing this can push away your returning patients and scare away existing ones.
Conclusion – How Can Nextech EMR Help?
Having a payment system available that is both quick, modern, and simple, can be a gamechanger for your practice. This is also important when the payment system is perfectly integrated within your practice management and EMR software. This is precisely what makes Nextech EMR such a great choice for practices.
However, to know if Nextech EMR is right for you, you need to carry out the research. A great way to narrow down software is to list out all features you would want. Then, compare that list to features from the software. If there is a good match, you may want to consider the software. At the end of the day, this is your decision to make!